Privacy Policy

Last Updated: September 24, 2026  ·  Effective Date: September 24, 2026

1. Information We Collect

We collect information you provide directly to us, including:

• Contact Information: Name, email address, phone number when you fill out our contact form or subscribe to our services.
• Business Information: Company name, website URL, and service requirements you share with us.
• Payment Information: Billing details processed securely through third-party payment processors. We do not store full payment card numbers.
• Communications: Messages and correspondence you send us via email or our contact forms.

We also collect certain information automatically when you visit our website:

• IP address and browser type
• Pages visited and time spent on pages
• Referring website
• Device type and operating system

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Respond to your comments, questions, and requests
• Send promotional communications (only with your consent)
• Monitor and analyze trends and usage
• Detect, investigate, and prevent fraudulent transactions and other illegal activities

3. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

• Client account data: Retained for the duration of our service relationship and for 3 years thereafter for accounting and legal purposes.
• Contact form submissions: Retained for 2 years.
• Website analytics data: Retained for 14 months (aggregated, anonymized).
• Email marketing data: Retained until you unsubscribe or request deletion.

When data is no longer needed, we securely delete or anonymize it.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our website and delivering services (e.g., payment processors, email platforms).
• Legal authorities if required by law or to protect our rights.

5. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. For more details, please see our Cookie Policy.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate data.
• Deletion: Request deletion of your personal data (see Section 7).
• Opt-out: Opt out of marketing communications at any time.
• Portability: Request a portable copy of your data.

7. Data Deletion Requests

You have the right to request deletion of your personal data at any time. To submit a data deletion request:

We will process your request within 30 days and confirm deletion via email. Please note that some data may be retained where required by law (e.g., financial records for tax purposes).

8. Security

We implement industry-standard security measures including SSL encryption, secure servers, and restricted access to personal data. However, no method of internet transmission is 100% secure.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have questions about this privacy policy or our privacy practices, please contact us:

• Email: info@echovirtualsupport.com
• Website: echovirtualsupport.com/echo/contact.html

---

© 2026 Echo Virtual Support. All rights reserved.  ·  Terms of Service  ·  Cookie Policy